Air India flyer finds cockroach in omelette served on Delhi-New York flight, airline responds | India News – Times of India

NEW DELHI: In a shocking mid-air discovery, a passenger on an Air India flight from Delhi to New York has complained about finding a cockroach in the omelette served during the journey. The incident occurred on flight AI 101 on September 17, 2024, and was reported by the passenger on social media platform X.
The flyer stated that she and her two-year-old child had already consumed most of the meal before discovering the insect in the omelette.She also claimed they suffered from food poisoning as a result.
She wrote, “Found a cockroach in the omelette served to me on the @airindia flight from Delhi to New York. My 2 year old finished more than half of it with me when we found this. Suffered from food poisoning as a result. @DGCAIndia @RamMNK.”

Along with her complaint, she shared a video and pictures of the meal, tagging Air India, the Directorate General of Civil Aviation (DGCA), and Civil aviation minister K Rammohan Naidu.
In response, Air India expressed concern and said the issue has been taken up with the airline’s catering service provider for further investigation.
Replying to the passenger the airline wrote, “Dear Ms. Savant, we’re very sorry to hear about your experience. Please share your booking details via DM so that we can investigate promptly.”

An airline spokesperson further stated, “We are aware of the social media post regarding a foreign object in the onboard meal offered to a passenger on AI 101 from Delhi to New York. Air India takes such reports seriously and has already initiated an investigation.”
The airline further highlighted that it works with well-known global catering companies that follow strict Standard Operating Procedures (SOPs) and conduct multiple quality checks to ensure meal safety. “We will take necessary actions to prevent any recurrence of such incidents in the future,” the spokesperson added.
The complaint has raised concerns about food safety standards on flights, prompting Air India to review its catering protocols.