Update: Canva has restored its services. “We’re back up and running, and everything should be working as expected. We’re keeping a close eye on things and really appreciate your patience while we got everything back on track. Thanks for bearing with us – let’s get back to designing!,” said Canva, in a post on X.
Canva is experiencing a widespread outage. The latest issue with the popular design platform has left several users unable to edit or download their designs. The outage, which began earlier today (November 12), affected users globally and sparked a flurry of complaints on social media. According to the data from the outage tracking platform Downdetector, 972 users across the country have reported issues with the design platform. Apart from India, Canva users in other countries including the US, UK, Australia, Canada and more also reported issues with the platform. However, we at TOI Tech tried accessing the platform and were able to do that without any hindrances. This suggests that the outage is not affecting all users.
Meanwhile, Canva has acknowledged the issue and is working to restore services. The company has not yet provided a timeline for full restoration or an explanation for the cause of the outage.
In a post shared on social media platform X, the company wrote: “We’re on it! We’re aware some people are having trouble accessing Canva. We’re working as quickly as we can to get things back up and running. For updates, visit http://status.canva.com. We really appreciate your patience!”
Take a look at the post here
How this outage is affecting Canva users
The user reports surrounding the Canva outage peaked at 2.57 pm. 78% of Canva users in India complained issues about with the platform’s website while 18% of users faced problems with the mobile app. Meanwhile, 4% of users reported that they faced issues while logging into the platform.
Users also reported various issues on social media, including difficulties accessing saved projects and delays in completing time-sensitive tasks. The outage has significantly disrupted businesses, marketers, and content creators who rely on Canva for their daily design needs.
Some users reported that the Canva status page displayed an official update for them. The message reads: “504 Gateway Time-out when accessing Canva. Investigating – We have been aware that some users might receive an error page when visiting canva.com.”
This message also suggests that the team is aware of the issue and currently investigating it.
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