A customer found a human tooth inside a mooncake purchased from a Sam’s Club branch in Changzhou, Jiangsu province, China. The woman, who shared a video on Douyin, reported the incident to the police, saying that the tooth did not belong to any of her family members. Sam’s Club has launched an investigation into the matter.
The mooncake manufacturer, however, claims that it is “impossible to have a tooth mixed in the meat filling.” A spokesperson, surnamed Liu, explained that the meat undergoes a thorough mincing process and is checked by an X-ray machine capable of detecting bone fragments.
The manufacturer has provided surveillance footage to Sam’s Club and the Changzhou market regulatory department for review, while the relevant government department is also investigating the case.
This incident is not the first food safety issue reported at Sam’s Club’s mainland stores. In 2022, a woman from Fujian province reported her uncle finding three artificial human teeth in Swiss rolls purchased from the chain, resulting in him breaking his teeth upon biting into them. The store said it would investigate, but no results were ever shared.
Additionally, Sam’s Club branches in Nanjing and Beijing faced fines for selling mouldy strawberries and expired milk powder, respectively.
Sam’s Club, which entered China in 1996, has 49 branches across the mainland and boasts more than 5 million members as of last year. Customers must purchase a membership card for a minimum price of 260 yuan (US$36) per year.
Despite its popularity, the brand has been fined more than 20 times in recent years for false advertising and food safety issues.
Reactions on Douyin varied, with one user expressing disgust at finding other people’s teeth in food. “It’s so disgusting to find other people’s teeth in food.”
Another suggested the customer double-check if a family member had lost part of a tooth without realizing it, as “It sometimes does not hurt at all when part of the tooth falls off, so they might not know they’ve lost it.”
The mooncake manufacturer, however, claims that it is “impossible to have a tooth mixed in the meat filling.” A spokesperson, surnamed Liu, explained that the meat undergoes a thorough mincing process and is checked by an X-ray machine capable of detecting bone fragments.
The manufacturer has provided surveillance footage to Sam’s Club and the Changzhou market regulatory department for review, while the relevant government department is also investigating the case.
This incident is not the first food safety issue reported at Sam’s Club’s mainland stores. In 2022, a woman from Fujian province reported her uncle finding three artificial human teeth in Swiss rolls purchased from the chain, resulting in him breaking his teeth upon biting into them. The store said it would investigate, but no results were ever shared.
Additionally, Sam’s Club branches in Nanjing and Beijing faced fines for selling mouldy strawberries and expired milk powder, respectively.
Sam’s Club, which entered China in 1996, has 49 branches across the mainland and boasts more than 5 million members as of last year. Customers must purchase a membership card for a minimum price of 260 yuan (US$36) per year.
Despite its popularity, the brand has been fined more than 20 times in recent years for false advertising and food safety issues.
Reactions on Douyin varied, with one user expressing disgust at finding other people’s teeth in food. “It’s so disgusting to find other people’s teeth in food.”
Another suggested the customer double-check if a family member had lost part of a tooth without realizing it, as “It sometimes does not hurt at all when part of the tooth falls off, so they might not know they’ve lost it.”
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