The feud between comedian Kunal Kamra and Ola CEO, Bhavish Aggarwal has taken another turn after Kamra highlighted a fresh allegation against the ride-hailing company.
Kamra shared a post on X (formerly known as Twitter) claiming the presence of bouncers at Ola service centres. This follows his earlier criticism of the company’s electric scooter service, which sparked a public spat with Ola CEO Bhavish Aggarwal.
In his latest post, Kamra shared a screenshot of a user’s message alleging that Ola had deployed bouncers at service centres. The user claimed to have witnessed bouncers arguing with customers, including female customers. Kamra sarcastically tagged Aggarwal in his post, questioning the need for bouncers and implying that the service was so poor it required security to manage customer frustration.
“Please can a journalist fact check this. If true this is truly unique – Sales team for sales & Bouncers for after sales,” reads the post.
While Ola has not yet publicly responded to Kamra’s latest allegation, the incident has reignited discussions about Ola’s customer service and its handling of electric scooter issues.
User reactions
Several users have commented on his post, sharing their own negative experiences with Ola. Here are some user reactions:
“See @kunalkamra88 Ola service appointment ticket 05735050 is scheduled for 2024-10-20 at OLA Experience Centre, Virar-Mumbai and No one is taking a scooter for repair, no job sheet giving. Bouncers are at Center to reply to the customer with weapons.”
“Truly going the Byjus way. I can’t wait for OLA networth to be back to where Byjus is”
“Bouncers might be customers who had come for After Sales Service”
“I just called Ola to confirm this. The bouncers themselves have Ola and had complained to Ola Aggarwal the same way you did and got the same proposal from Aggarwal that you did. Now they are working at Ola.”
“All the awesome logic that the corporate India is most likely to learn from Kunal Kamra – Ola episode :
1. Take humor seriously.
2. Trash Consumer Protection Act.
3. Promote Agniveers.
What they should do is to revisit 1930’s Germany and take learnings from there.”
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