Salesforce experienced a widespread outage affecting users worldwide. The disruption in multiple data centres across various regions, which has now been resolved, hindered access to the platform, preventing some users from logging in entirely.
During the outage, users encountered difficulties accessing critical data and services, causing significant disruptions to businesses that rely on Salesforce for their daily operations. The company acknowledged the issue.
According to incident details posted by Salesforce, the disruption started at 05:55 UTC (11:25 am IST) on November 15.
The company provided a comparatively detailed report after 30 minutes
At 05:55 UTC on November 15, 2024, the Salesforce Technology team became aware of a service disruption impacting instances across multiple Data Centers. At approximately 08:15 UTC, teams began taking steps to control excessive traffic, network utilization, and database stability to mitigate the impact quickly. We don’t yet understand when customers may begin experiencing improvement as a result of these actions.
Initially, this was posted as an Informational Message due to the widespread impact, but as instances were identified, we have moved to post updates here against impacted instances.
After a duration of 9 hours and 27 minutes, Salesforce teams were able to resolve the issue and confirmed that all services are back online. While the root cause of the outage remains undisclosed, the company is conducting a thorough investigation to prevent similar incidents in the future.
Service restored after 9 hours disruption
After a period of monitoring, the Salesforce Technology team confirmed that Core services were restored as of 15:22 UTC. We will perform a full investigation of the incident, confirming the technical trigger, underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
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