Vistara Airlines has an ‘mobile app invite” for customers: As Vistara and Air India merge … – Times of India

Vistara, which is a 51:49 percent joint venture between Tata Sons and Singapore Airlines, is all set to merge with Air India on November 12. Post-merger, the routes and schedule operated by Vistara and the Vistara in-flight experience will remain the same. Also, Vistara aircraft will be identified by a special four-digit Air India code beginning with the digit ‘2’.
As Vistara and Air India merge, Vistara Airlines has sent emails to its customers asking them to download the Air India app.

Here’s what the Vistara email to customers says

Dear Vistara Customer,
As we embark on a new chapter with Air India, we are committed to ensuring your travel experience remains as seamless and exceptional as ever.
To continue delivering that experience, we invite you to download the Air India mobile app. With just a few steps, you’ll have access to everything you need for a smooth journey.
Here’s something special to get you started – you can now enjoy zero convenience fees on all domestic bookings made via the mobile app!
In addition to the mobile app, you may also visit www.airindia.com for future bookings. We’re excited to welcome you aboard this new journey to limitless possibilities with Air India.
Sincerely,
Team Vistara
The email also lists seven features of the Air India app for customers. These seven features are:
* Book and Manage: Book flights, choose seats and meals or upgrade your cabin for a fully personalised experience.
* Check-in on the go: Check-in online 48 hours before your flight and skip the queue
* Boarding Pass at your Fingertips: Download your Boarding pass directly from the app or add it to your Apple Wallet.
* Real-time Flight Status: Stay updated with live flight information
* Track your bags: Keep tabs on your Checked-in baggage
* Lounge Finder: Find premium lounges
* My Trips: View all your upcoming and planned trips

What happens to ticketing offices and check-in terminals of Vistara

In due course, Vistara airport ticketing offices and check-in terminals will become that of Air India. Air India said that the customers calling the Vistara contact centre will be automatically directed to Air India representatives, who will ensure a seamless experience during this transition.