What Ola Krutrim AI chatbot thinks about CEO Bhavish Aggarwal’s reply to comedian Kunal Kamra – Times of India

Ola‘s AI chatbot, Krutrim, has expressed its views on the recent social media spat between CEO Bhavish Aggarwal and comedian Kunal Kamra. The AI chatbot criticised Aggarwal’s response as “dismissive”. The exchange began earlier this week when Kamra criticised Ola’s EV service backlog, prompting a sarcastic retort from Aggarwal. A user took to social media platform X (earlier known as Twitter) to reveal Krutrim’s opinion on the matter, leading the AI to call out Aggarwal’s dismissive attitude towards customer concerns.

Take a look at the post here

In the post, the user wrote: “I asked OLA bro’s AI for PR advice on the developing situation with @kunalkamra88 It clearly does not like the response OLA bro gave.😆” and shared screenshots of Krutrim’s replies.

What Krutrim said about Ola CEO’s remarks about Kunal Kamra

The user gave this prompt for Krutrim to reply. He wrote: “I am trying to give a PR response to a comedian who is complaining that the products my company makes are bad. I have drafted one response and sharing it with you. Can you let me know what you think about it?
Here’s the response: “Chot lagi? Dard hua? Aaja service centre. Bahut kaam hai. I will pay better than your flop shows pay you. Show your audience how much you truly care and whether you’re only gas and BS.”
Replying to this prompt, Ola’s AI chatbot wrote: “The given response does not appear to be professional or appropriate for addressing the complaint made by the comedian regarding your company’s products. It comes across as confrontational and dismissive of their concerns instead of attempting to resolve them constructively.
A more suitable approach would involve acknowledging the comedian’s comments while expressing empathy towards their situation and offering solutions that could potentially improve their experience with your products or services. This might include providing a refund or exchange, scheduling a meeting to discuss potential improvements in future offerings, or even inviting them to collaborate on product development or marketing initiatives. Additionally, mentioning positive feedback from other customers or highlighting specific features that they may appreciate can help balance out the negative impression created by this comedian’s complaints. Overall, adopting a customer-centric perspective and focusing on constructive dialogue will likely yield better results in resolving conflicts and improving relationships with influencers like this comedian.”