Zomato has solution for one of the biggest problem of cash on delivery orders; CEO thanks this Tata group company for idea – Times of India

Tired of looking for change every time you place a cash on delivery order online? Zomato has a solution for it. The food delivery company now offers an instant credit of the balance amount every time a customer pays in cash, making cash transactions as convenient as digital payments.
Zomato says that this balance can be used for future orders.

Zomato CEO thanks BigBasket for the idea

Zomato CEO Deepinder Goyal took to microblogging site X (formeryl Twitter) to announce the same.
“Starting today, our customers can pay delivery partners in cash, and ask for the balance amount to be added instantly to their Zomato Money account,” he said.

In the post, he also thanked Tata Group-owned online grocery platform BigBasket for the inspiration. “Thank you @bigbasket_com for the inspiration for this solution,” he wrote adding “our delivery partners (three of them are working as product managers with us) for insisting that we develop this asap”.

Here’s what Zomato CEO Deepinder Goyal wrote

For cash on delivery orders, finding exact change can sometimes be inconvenient. Starting today, our customers can pay delivery partners in cash, and ask for the balance amount to be added instantly to their Zomato Money account. This balance can be used towards future delivery orders or dining out.
Thank you @bigbasket_com for the inspiration for this solution, and our delivery partners (three of them are working as product managers with us) for insisting that we develop this asap.
https://x.com/deepigoyal/status/1821101943604834697

What X users said on Zomato’s new feature

“So simple & nice feature. Learning from others too & acknowledging publicly. Good to see,” commented one user on Goyal’s post. A second replied “thoughtful feature 👍”.
“Slowly becoming the Amazon of logistics and delivery by building customer first features and focusing on the small small things,” said another user.