Telling Us About Tricky Ads: A Super Simple Guide

What Is This All About?

Sometimes when you are watching a video or reading a webpage, the ads might not work the way they should. We made a special form (like a checklist) so you can tell us what went wrong. This article explains every choice on that form in a really easy way—like explaining to a 5-year-old!

Video Ad Problems

When you watch a video and an ad shows up, things might act funny. Here are the problems you can mark on the form if they happen:

• Video player was slow to load content – The box that plays the video took a long time to appear.
• Video content never loaded – The video you wanted to watch never showed up at all.
• Ad froze or did not finish loading – The ad got stuck like a frozen picture, or it didn’t fully appear.
• Video content did not start after ad – After the ad finished, the real video didn’t begin.
• Audio on ad was too loud – The sound from the ad was blasting too strong compared to normal.
• Other issues – If something else weird happened that isn’t listed, you pick this one.

Display Ad Problems

These are the ads you see on a page that are just pictures or banners (not videos). Here are the issues you can report:

• Ad never loaded – The picture ad didn’t show up.
• Ad prevented/slowed the page from loading – The ad made the whole webpage slow or stopped it from opening quickly.
• Content moved around while ad loaded – The words or pictures on the page jumped or shifted as the ad appeared.
• Ad was repetitive to ads I’ve seen previously – You saw the same ad over and over again like a broken record.
• Other issues – Any other problem not listed above.

How to Send Your Extra Thoughts

Besides marking boxes, there is a comment box (about 5 lines tall) where you can write more about what happened.

Important Point: You can write up to 1000 letters (characters) in that comment box. That’s like a small paragraph! Also, you can pick more than one problem if many things went wrong.

If you ever need to use the form, here are the simple steps:

1. Look at the video or display ad problems lists.
2. Click the little square (checkbox) next to the problem that matches what you saw.
3. If you don’t see your problem, click “Other issues”.
4. Write any extra details in the comment box (remember the 1000 character limit).
5. Send the form to tell us about it!

Summary

In short, the feedback form lets you report when ads act up. For video ads, you can report slow loading, freezing, loud sound, and more. For picture ads, you can report page slowing, jumping content, repeat ads, and similar issues. And you can always write a short note about other stuff. This helps make ads better for everyone!

FAQ

What is a “video player”?

Think of it like a TV inside the webpage that shows videos. If it’s slow or broken, you tell us with the video issues list.

What does “content moved around” mean?

Imagine you are reading a book and suddenly the words slide to the side because a sticker was placed. That’s what happens when an ad loads and pushes the page around.

Why would an ad be “repetitive”?

It means you keep seeing the exact same ad many times, like watching the same cartoon replay all day.

Can I report more than one problem?

Yes! You can tick multiple boxes if several things went wrong with the ad.

What if my problem isn’t listed?

Just choose “Other issues” and then write what happened in the comment box.